Impact of Information Quality on Supply Chain Decisions

A number of studies suggest that making correct decisions depends on high-quality information; how information quality affects decision-making is still not fully understood. Following the multi-dimensional view of information quality, this paper investigates the effects of information accuracy, completeness, and consistency on decision-making. Results show that information accuracy and completeness affect decision quality significantly. Although the effect of information consistency on decision quality appears to be non-significant, consistency of information may intensify the contribution of accuracy, indicating that information accuracy and consistency influence decision quality jointly.

[1]  Richard Y. Wang,et al.  Anchoring data quality dimensions in ontological foundations , 1996, CACM.

[2]  Gordon B. Davis,et al.  Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals , 1997, MIS Q..

[3]  B. J. Oates,et al.  Researching Information Systems and Computing , 2005 .

[4]  Charles A. O'Reilly,et al.  Variations in Decision Makers' Use of Information Sources: The Impact of Quality and Accessibility of Information , 1982 .

[5]  Charles A. O'Reilly,et al.  Variations in Decision Makers' Use of Information Sources: The Impact of Quality and Accessibility of Information. , 1980 .

[6]  Elizabeth M. Pierce.  Assessing data quality with control matrices , 2004, CACM.

[7]  Sirkka L. Jarvenpaa,et al.  The effect of task demands and graphical format on information processing strategies , 1989 .

[8]  Gerardine DeSanctis,et al.  ICIS Paper: Methodological Issues in Experimental IS Research: Experiences and Recommendations , 1985, MIS Q..

[9]  Donald P. Ballou,et al.  Modeling Completeness versus Consistency Tradeoffs in Information Decision Contexts , 2003, IEEE Trans. Knowl. Data Eng..

[10]  Donald P. Ballou,et al.  A Framework for the Analysis of Error in Conjunctive, Multi‐Criteria, Satisficing Decision Processes* , 1990 .

[11]  InduShobha N. Chengalur-Smith,et al.  The Impact of Data Quality Information on Decision Making: An Exploratory Analysis , 1999, IEEE Trans. Knowl. Data Eng..

[12]  Mark Pingle,et al.  Costly optimization: an experiment , 1992 .

[13]  Srinivasan Raghunathan,et al.  Impact of information quality and decision-maker quality on decision quality: a theoretical model and simulation analysis , 1999, Decis. Support Syst..

[14]  Diane M. Strong,et al.  Beyond Accuracy: What Data Quality Means to Data Consumers , 1996, J. Manag. Inf. Syst..

[15]  Kevin Lane Keller,et al.  Effects of Quality and Quantity of Information on Decision Effectiveness , 1987 .

[16]  Thomas Redman,et al.  Data quality for the information age , 1996 .

[17]  D. Funder,et al.  Information quantity and quality affect the realistic accuracy of personality judgment. , 2006, Journal of personality and social psychology.

[18]  Maryalice Citera.  Distributed Teamwork: The Impact of Communication Media on Influence and Decision Quality , 1998, J. Am. Soc. Inf. Sci..

[19]  Richard Y. Wang,et al.  Data Quality , 2000, Advances in Database Systems.

[20]  Niv Ahituv,et al.  The Effects of Time Pressure and Completeness of Information on Decision Making , 1998, J. Manag. Inf. Syst..

[21]  Hubert M. Blalock,et al.  Correlated Independent Variables: The Problem of Multicollinearity , 1963 .

[22]  Donald P. Ballou,et al.  Designing Information Systems to Optimize the Accuracy-Timeliness Tradeoff , 1995, Inf. Syst. Res..

[23]  Lorne Olfman,et al.  An experimental study of the effects of contextual data quality and task complexity on decision performance , 2005, IRI -2005 IEEE International Conference on Information Reuse and Integration, Conf, 2005..

[24]  James A. Senn,et al.  Research in Management Information Systems: The Minnesota Experiments , 1977 .

[25]  H. Hecht,et al.  Influence of animation on dynamical judgments. , 1992, Journal of experimental psychology. Human perception and performance.

[26]  Diane M. Strong,et al.  Information quality benchmarks: product and service performance , 2002, CACM.

[27]  Thomas Redman,et al.  The impact of poor data quality on the typical enterprise , 1998, CACM.

[28]  George M. Kasper,et al.  Animation in User Interfaces Designed for Decision Support Systems: The Effects of Image Abstraction, Transition, and Interactivity on Decision Quality* , 1997 .

[29]  InduShobha N. Chengalur-Smith,et al.  The Impact of Experience and Time on the Use of Data Quality Information in Decision Making , 2003, Inf. Syst. Res..

[30]  Philip Kaminsky,et al.  A New Computerized Beer Game: A Tool for Teaching the Value of Integrated Supply Chain Management 1 , 1998 .

[31]  J. Jacoby.  Information Load and Decision Quality: Some Contested Issues , 1977 .

[32]  Matthias Sutter,et al.  Time is Money - Time Pressure, Incentives, and the Quality of Decision-Making , 2004 .

[33]  Harold L. Pazer,et al.  A framework for analyzing the information monitoring and decision support system investment tradeoff dilemma: an application to crisis management , 1995 .

[34]  Jack E. Olson,et al.  Data Quality: The Accuracy Dimension , 2003 .

[35]  Donald P. Ballou,et al.  Modeling Data and Process Quality in Multi-Input, Multi-Output Information Systems , 1985 .

[36]  Les Gasser,et al.  A framework for information quality assessment , 2007, J. Assoc. Inf. Sci. Technol..