A Rule-Based Approach for Customizing Knowledge Search in CNOs

Searching for knowledge in Collaborative Networked Organizations (CNOs) is an important issue as partners must share and use the knowledge spread over the network. Besides that, partners of such networks work in several contexts (roles, activities, processes) and have individual interests. Based on these observations, the aim of this work is to provide and combine concepts such as topics, profiles and context in a model for customizing knowledge search in CNOs. The basic assumption is that the relevance of the search results in the CNO domain is not only defined by the terms of the query but also by the context and the profile of the user performing the search. Besides the model, a set of rules for query customization is presented and all these elements are framed in an existing framework for knowledge search.

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