INVESTIGATING THE RELATIONSHIPS AMONG ERP SYSTEMS SUCCESS DIMENSIONS: A STRUCTURAL EQUATION MODEL

The objective of this paper is to empirically test the relationships among the dimensions in an extended Enterprise Resource Planning (ERP) systems success measurement framework. To test the relationships, a conceptualized model highlighting the paths among the constructs or dimensions is formulated. A 41-item questionnaire was developed from the relevant literature and distributed to 470 firms in two Northern European countries. Sixty two (62) participants from 44 diverse, industrial organizations returned their questionnaires. Using the structural equation modeling technique to examine the hypothesized paths or relationships, the analysis confirmed four of the five hypotheses developed. Insights from this research will be beneficial for information systems (IS) success evaluations researchers and may serve as a base for future investigations.

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