Intranets: What's the Bottom Line?

1. Introduction. Overview. The Intranet. The Bottom Line. Audience. Whats in This Book? Intellectually Creative Society of the 21st Century. Why I Wrote This Book. 2. Whats an Intranet? Evolution of the Intranet. Where Are We Today with Intranets? Intranet Evolution. An Intranet Does What? What Value Do Intranets Add? Extranets. Intranet as a Critical Thinking Tool. Models of Information Flow. The Paradigm Shift. The Intranet as a Business Tool. A Collaboration Tool. An Experts Tool. A Single Invention Tool. A 21st Century Telephone. A Process Identification and Process Improvement Tool. A Competitors Tool. A Partnering Tool. A Customer Tool. An ISO Tool. A Target Marketing Tool. A Human Resource Tool. Differences Between Intranets and the Internet. The Internet Comparison. The Intranet Comparison. The On-line Services Comparison. Pros and Cons of an Intranet. Benefits of an Intranet. Limitations of an Intranet. Controversies of an Intranet. Should You Be Centralized or Decentralized? Summary of Issues. An Intranational Explosion. Common Global Link. Internationalization. What is the Intranet? Cose lIntranet? Was is das Intranet? Wat is Intranet? The Network is the Computer. The Intranet Computing Model. What Are the Key Features of an Intranet Computing Model? Co-Evolution and Co-Location. Individual Organization and Access. Centralized, Communication, and Coordination. Rapid Response to Change. Management Becomes a Negotiator. Summary of Key Points. Chapter Three Whats It Made of? Intranet Architecture. Open Standards. Intranet Standards. Intranet Application Development Environment. Emerging Standards. Networks Evolve to the Intranet. Guidelines for Minimum Intranet Requirements. Network/Intranet Bottom Line. Network Risk and Considerations. Servers. Clients. Browsers. Internet Connectivity. Intranet Infrastructure. Common Infrastructure Characteristics. Processes. People. Policies. Intranet Interactivity. Forms. E-Mail. Search or Find Tools. Video-Conferencing and Whiteboarding. Interaction with Databases and Legacy Systems. Connecting to Legacy Systems. Connection with Newsgroups, Threads, and Chatting. Intranet Security. Physical Security. Operating System Security. Firewalls. Security Techniques. Assessing the Risk. Defining a Policy for Acceptable Use. Communicating Security to Users. Security Hacker Tools. The Security Paradox. 3. Whats It Made of? Design for the 21st Century. Four Tiers of an Intranet Design. Intranet Future Components. Beyond TCP/IP. Multimedia Components. Interactivity Components. Audio and Video Components. Simulation Components. Development Components. Summary of Key Points. 4. Whats It Buy Me? Wealth Creation. Rapid, Participative Decision Making. Access to Corporate Powerhouses. Outsourcing: Who Gets the Wealth? Organizational Transformation. Principle-Driven Enterprises. Mission-Driven Enterprises. Informed Intelligent Quality Team Members. Learning Organization. Learning on Demand. Employee Empowerment. Business Simplification. Workflow. Human Resource Effectiveness. Productivity. Accelerated Communication. Shared Enterprisewide Knowledge. Innovation/Creativity Culture. Rapid Collaborative Prototyping. Collaboration. Quality. Competitive Advantage. Competitive Advantages Are Short Lived. Branding Turf. Intranets and Sales - the True Advantage. On-line Partnering - the Intranet Evolves. Critical Success Factors for Competitive Advantage. Expert Knowledge Workers. Distributed Computing or the Collective Consciousness. One Large Collective Unit. Defining Your True Self. Assimilated in the Blink of an Eye. Intranets Build Character. Web Space for the Future. Self-Actualization, Enterprise of One. Interactive Human Experience. The Digital Economy. Summary of Key Points. 5. Whats It Going to Cost Me? Costs, Costs, and More Costs. Cost Factors. Types of Costs. Soft Costs/Savings. Hidden Costs. Generational Costs. Cost Savings. Examples of Cost Savings. Cost Tips. Costs of Going Outside the Intranet. Customer Costs. Customer Requirements and Interaction Costs. High-Performance Development Teams. Strategy Costs. Partnering Costs. Cost of Success. Cost Samplings. Intranet Systems and Components. Gartner Group Estimate. Forrester Research Cost Estimate. Market Expectations. ROI versus Human Performance Improvement. Cost Savings and ROI. Productivity Gains. Trends that Will Evolve Cost. Making Business On-Line More Real. Multiparticipant Interactivity. More User Profiling and Agent Technology. Temporal and Geographic Expansion. Sharing Information. Economies of Scale. Cost Abatement. Summary of Key Points. 6. How Do I Make It Work? First Things First. Identify Why You Are Doing This. Articulate a Guiding Principle. Invite Everyone to Participate. Grow Now, Prune Later. Planning the Intranet. Step 1 - Determine Scope. Step 2 - Determine Executive Commitment and Resources. Step 3 - Mandate an Open Technological Environment. Step 4 - Identify Key Players and Teams. Step 5 - Learn the Information Needs of the Users. Step 6 - Determine the Intranet Model. Step 7 - Determine Usability Tests and Metrics. Step 8 - Determine the Training and Communication. Step 9 - Determine Maintenance and Security Plan. Designing the Intranet Step 1 - Review Your Network. Step 2 - Install Servers/Browsers. Step 3 - Choose Your Intranet Services Step 4 - Choose Mail Platform and News Server. Step 5 - Choose Your Search Engine. Step 6 - Choose Your Filtering Agents. Step 7 - Choose Your Tools. Step 8 - Create a Central Intranet Web Page. Step 9 - Design a Master Intranet Blueprint. Step 10 - Staff the Intranet Infrastructure. Step 11 - Building It In-House or Outsourcing. Developing the Intranet. Step 1 - Empower the Content Provider. Step 2 - Develop and Post Policies, Procedures, and Templates. Step 3 - Create Feedback Loops. Step 4 - Create Departmental Sites. Step 5 - Design and Develop Database Integration. Step 6 - Usability Test Your Designs. Step 7 - Publish Your Intranet. Manage the Intranet. Step 1 - Choose Software for Web Management. Step 2 - Use Document Management Software. Step 3 - Manage the Network. Step 4 - Manage Your Multimedia Files. Step 5 - Manage E-Mail. Step 6 - Manage the Security. Step 7 - Manage the News Server. Step 8 - Manage the Database Servers. Step 9 - Manage the Proxy Server. Step 10 - Manage Intellectual Assets, Intranet Problems, and Change. Bridge to the 21st Century. Summary of Key Points. 7. How Do I Know Its Working? Three Types of Web Metrics. Reasons for Observing Web Metrics. Web Metrics Benefits. Web Site Traffic Analysis for Technical Tuning. Web Metrics Software. Web Metrics Software Companies. Key Features for Analytical Tools. Web Statistician. Workflow Measurements. Click Streaming. Search Word Streaming. Using Cookies to Measure Workflow. Human Performance Measurement. Start with a Framework of Goals. Measure Architecture and Technology Environment. Processes to Measure an Intranet. Capture the User in Action. How Can Web Metrics Improve Human Performance? Web Metrics Future. Research Directions. More Resources. Netscape Analysis. Log Analysis Tools. External Analysis of Web Sites. Web Metrics Tutorial. Summary of Key Points. 8. What Do Other People Say about Intranets? Key Industry Strategies. Sun Microsystems. Netscape. Microsoft. Lotus. IBM. Oracle. Novell. Intranet Facts by Key Industry Analysts. The Burton Group. Forrester Research. Business Research Group. Gartner Group. Zona Research. Gilder Technology Report. CyberAtlas Sums Up Internet Usage. Intranet Resources. CIO Magazine Intranet Page. Intranet Journal. Netscapes Intranet Vision. Intranet Resource Centre. The Complete Intranet Resource. Beyond the Horizon, Intranet Video. Summary of Key Points. 9. Interviews with CIOs, Webmasters, and Other Visionaries. CIOs. Bill Raduchel, CIO, Sun Microsystems. Larry Geisel, CIO, Netscape Communications. John Connors, Vice President, CIO, Microsoft Corporation. Webmasters. Bill Prouty, Director and Chief Webmaster, Sun Microsystems, Inc. Ken Trant, SGI Webmaster. Tim Horgan, WebMaster Magazine Webmaster, CIO Communications. Visionaries. Christopher Locke. Patricia Seybold, Patricia Seybold Consulting. Dr. Steve Telleen, Strategy and Business Development, Intranet Partners. Summary of Key Points. 10. Top Ten Lists. Ten Intranet Truths. Top Ten Intranet Business Issues and Answers. Top Ten Intranet Issues. Top Ten Things an Intranet Buys You. Ten Steps to Creating a Security Policy. Top Ten Design Issues. Bottom Lines. Index.