Data Quality for Emergency Department BI Dashboard

As a powerful BI tool, dashboard is currently on the decision-makers' top concern lists. Many studies have been conducted on how to develop dashboard in the hospital environment, especially in the emergency departments (ED) where the doctors need precise, real time information of their patients in order to provide better services and shorten the waiting time. This study tries to discuss the actual data quality issues with the operation-level and middle-level managers emerged during the ED BI dashboard development projects. By conduct data quality issues and business processes mapping, issues are summarized under the well-known TOP model, thus providing guidance on types of data that need to be collected and required quality dimensions for reliable decision-making.

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