Special Issue Editorial: Designing for Services
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[1] Liesbeth Waechter-Böhm,et al. Design ist unsichtbar , 1981 .
[2] Mary Jo Bitner,et al. Moving Forward and Making a Difference: Research Priorities for the Science of Service , 2010 .
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[1] Liesbeth Waechter-Böhm,et al. Design ist unsichtbar , 1981 .
[2] Mary Jo Bitner,et al. Moving Forward and Making a Difference: Research Priorities for the Science of Service , 2010 .