Factors influencing implementation of reverse logistics: a survey among Hong Kong businesses

Purpose – The purpose of the paper is to examine the major factors that may influence industries to implement reverse logistics. Thus, the practice of reverse logistics can be promoted by suggestions provided for businesses to eliminate the identified barriers.Design/methodology/approach – In this paper, a questionnaire is developed and the survey is conducted among Hong Kong businesses to collect data on the perception of companies on reverse logistics implementation. Nine hypotheses are set to investigate its influence on company background information, recognition, and perception on reverse logistics, as well as the internal and external factors. Statistical analysis is carried out to test the data collected. Managerial implications are presented to encourage industries to implement reverse logistics.Findings – The result of the statistical analysis shows that internal and external factors significantly influence reverse logistics. Financial and human resources play an important role in companies' impl...

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