The Synthetic Instructor: Implementation for Web-Based Electronic Performance Support Systems.

Electronic performance support systems (EPSS) can accommodate disparate learner knowledge, experiences, and methods of comprehension. However, learners may have ineffective cognitive strategies for using an EPSS environment. The solution described in this article is applied to a Web-based EPSS that has a simulation core. As the learner works in the environment, a “synthetic instructor” continuously collects information to adapt activities, resources, and representations. It uses critical incidents, which trigger within scenarios that mimic real-world performance objectives.