The effects of group composition on decision quality in a social production community

Online social production communities allow efficient construction of valuable and high-quality information sources. To be successful, community members must be effective at collaboration, including makink collective decisions in the presence of disagreement. We examined over 100,000 decisions made by small working groups in Wikipedia, and analyzed how decision quality in these online groups is influenced by four group composition factors: the size of the group, how members were invited to the group, the prior experience of group members, and apparent bias shown by the group administrator. Our findings lead us to recommendations for designers of social production communities.

[1]  Ed H. Chi,et al.  The singularity is not near: slowing growth of Wikipedia , 2009, Int. Sym. Wikis.

[2]  B. Baltes,et al.  Computer-Mediated Communication and Group Decision Making: A Meta-Analysis , 2002 .

[3]  M. McPherson,et al.  Birds of a Feather: Homophily in Social Networks , 2001 .

[4]  R. R. Hocking Methods and Applications of Linear Models: Regression and the Analysis of Variance , 2003 .

[5]  John Riedl,et al.  The effects of diversity on group productivity and member withdrawal in online volunteer groups , 2010, CHI.

[6]  John Riedl,et al.  SuggestBot: using intelligent task routing to help people find work in wikipedia , 2007, IUI '07.

[7]  I. Steiner Group process and productivity , 1972 .

[8]  J. Levine,et al.  Progress in Small Group Research , 1990 .

[9]  Martin Wattenberg,et al.  The Hidden Order of Wikipedia , 2007, HCI.

[10]  Eric A. Posner,et al.  Does Political Bias in the Judiciary Matter?: Implications of Judicial Bias Studies for Legal and Constitutional Reform , 2008 .

[11]  R. Stuart Geiger,et al.  The work of sustaining order in wikipedia: the banning of a vandal , 2010, CSCW '10.

[12]  S. Kiesler,et al.  Group processes in computer-mediated communication☆ , 1986 .

[13]  M. Banaji,et al.  Implicit social cognition: attitudes, self-esteem, and stereotypes. , 1995, Psychological review.

[14]  John Riedl,et al.  Is Wikipedia growing a longer tail? , 2009, GROUP.

[15]  Sara Kiesler,et al.  Social psychological aspects of computer-mediated communication , 1984 .

[16]  Robert E. Kraut,et al.  Mopping up: modeling wikipedia promotion decisions , 2008, CSCW.

[17]  References , 1971 .

[18]  Arthur G. Bedeian,et al.  On the Use of the Coefficient of Variation as a Measure of Diversity , 2000 .

[19]  C. D. De Dreu,et al.  Work group diversity and group performance: an integrative model and research agenda. , 2004, The Journal of applied psychology.

[20]  J. Richard Hackman,et al.  Group Behavior and Performance , 2010 .

[21]  Amy Bruckman,et al.  Scaling Consensus: Increasing Decentralization in Wikipedia Governance , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).