Airline personnel have, increasingly, found it necessary to deal with unruly and disruptive passengers, some of whom display violent behaviour. This behaviour can result in serious injury to staff and passengers and can compromise the safety of the aircraft. Termed 'Air Rage', this phenomenon enjoys regular media attention and airlines, unions and governments are attempting initiatives to tackle this issue. This paper examines the main incidents of air rage and presents reasons why this phenomenon should come to the public eye in recent years. This paper also summarises initiatives that airlines, air transport unions and aviation authorities have introduced in an attempt to combat air rage incidents. Finally, the paper concludes by reporting on preliminary research undertaken to assess the importance of including air rage in higher education curricula and discussing the role higher education can play in better preparing graduates to deal with these situations.
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