User Experience in Human-Robot Interactions

This paper describes our experiments concerning human-robot interaction and its evaluation in order to measure the user’s communication experience with the robot. We assume that the user’s evaluation of the interaction reflects their participation in the interaction as a participant, and correlates with their own multimodal signaling as well as with their perception of the robot’s communicative capability. The work contributes to evaluation methodology of intelligent situated agents, as we explore the role and effect of the user’s own activity in successful communication experience, and ultimately in their evaluation of interactive systems, instead of focusing solely on task completion. This also adds to our understanding of how the interlocutors perceive interaction, and of the important cognitive processes that underlie communication experience in general.

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