The use of the analytic hierarchy process in the selection of participants for a telecommuting pilot project

While many organizations have already implemented telecommuting as a workplace option, many others may be reluctant to make a full-scale commitment to this still relatively new approach. There are many individual, organizational, and environmental issues driving organizations to consider telecommttting. The pilot project approach to exploring and responding to telecommuting problems and opportunities offers the opportunity for organizational learning, while minimizing organizational risks. Decision support tools, in particular the Analytical Hierarchy Process, can provide necessary and valuable assistance in the identification and selection of telecommuting pilot project participants. A hypothetical telecotnmuting example demonstrates the applicability and usefulness of the Analytical Hierarchy Process to pilot project decisions.