A Critical Review of User Acceptance Research in the Area of Mobile Services

Scientific rigor and practical relevance are extensively discussed and highly important criteria of the quality of scientific articles. This research examines the balance of these criteria within the domain of technology acceptance research for mobile services. 2073 articles were considered for the study and 24 that covered the topic were chosen for detailed review. Five sub-criteria for rigor (theoretical base, research model, sample choice, questionnaire and tests) and four sub-criteria for relevance (success factors, target group, timeliness and limitations) were elaborated to evaluate the articles. Most articles meet rigor criteria quite well, whereas the number of articles with sufficient relevance is significantly lower. The often-assumed contradiction of rigor and relevance could not be supported. The study thus concludes that both criteria are non-exclusive and can coexist in one article

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