A focussed review of scheduling in services

Abstract The paper first outlines the special characteristics of services, as compared to those of the manufacturing systems. The second section stresses that each of the service systems has its own major primary objective/objectives, but such primary objectives are invariably in conflict with the well-known cost-minimization objective of manufacturing systems. The paper also discusses the variety of legal, union, and budgetary constraints which must not be violated by the service-system managers under any circumstances. Finally, the paper lists eleven different types of service systems, showing for each the unique constraints, the special sets of conflicting objectives as designated by their respective managements, and the commonly used techniques, methods and procedures. The most important and the most frequently referenced articles related to each type of system are indicated.

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