Internal Marketing: The Key to External Marketing Success
暂无分享,去创建一个
[1] P. Kotler,et al. Marketing for Hospitality and Tourism , 1995 .
[2] A. Parasuraman,et al. Quality counts in services, too , 1985 .
[3] G. L. Shostack. Breaking Free from Product Marketing , 1977 .
[4] L. Berry. BIG IDEAS IN SERVICES MARKETING , 1986 .
[5] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[6] H. Assael. Consumer behavior and marketing action , 1981 .
[7] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .
[8] P. Tansuhaj,et al. A SERVICES MARKETING MANAGEMENT MODEL: INTEGRATING INTERNAL AND EXTERNAL MARKETING FUNCTIONS , 1988 .
[9] E. Wheatley. Marketing Professional Services , 1982 .
[10] Yoram Wind,et al. FINANCIAL SERVICES: INCREASING YOUR MARKETING PRODUCTIVITY AND PROFITABILITY , 1987 .
[11] J. Carlzon. Moments of Truth , 1987 .
[12] Pervaiz K. Ahmed,et al. The scope of internal marketing: Defining the boundary between marketing and human resource management , 1993 .
[13] C. Grönroos. Relationship approach to marketing in service contexts: The marketing and organizational behavior interface , 1990 .
[14] Nessim Hanna,et al. Who is Your Satisfied Customer , 1988 .
[15] Christian Grönroos,et al. Service Management and Marketing: Managing the Moments of Truth in Service Competition , 1992 .
[16] A. Parasuraman,et al. More on improving service quality measurement , 1993 .
[17] Michael R. Bowers,et al. Developing New Services: Improving the Process Makes it Better , 1989 .
[18] The Impact of Internal Marketing on Customer Service in a Retail Bank , 1986 .
[19] Edmund D. McGarry. The Propaganda Function in Marketing , 1958 .
[20] T. Levitt,et al. The Marketing Imagination , 1983 .
[21] William R. George,et al. Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level , 1990 .
[22] C. Lovelock. Classifying Services to Gain Strategic Marketing Insights , 1983 .
[23] V. Zeithaml. Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence: , 1988 .
[24] B. Lewis,et al. Quality in the Service Sector: A Review , 1989 .
[25] Igor H.Ansoff. Strategic Management , 1979 .
[26] E. Gummesson. USING INTERNAL MARKETING TO DEVELOP A NEW CULTURE—THE CASE OF ERICSSON QUALITY , 1987 .