Decision making of agrarian communities: exploring the impact of e-governance initiatives in India

E-governance systems are argued to enhance the quality of decision-making. Differences in quality of decisions by users of e-governance systems and non-users are examined. Data from 461 farmers, collected using a questionnaire survey, are used to assess decision quality on 14 aspects related to agriculture production processes. Results indicate a significantly better quality of decisions made by user group as compared to the non-user group. Differences are also found between qualities of decisions made by user groups of two service providers – one public and another private – which indicate the difference in the delivery approach of the two organisations.

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