A Post-Merger IT Integration Success Story: Sallie Mae

The public goals for the merger were to reduce costs by 40 percent and reduce headcount by 25 percent, while attaining double-digit growth. Nine customer service centers would be reduced to six, and four data centers would be consolidated into one. Of the 1,700 job cuts, 1,400 would come from customer servicing and information technology (IT). The remaining 300 would come from administration and headquarters. Between the two companies, about 500 hardware, A POST-MERGER IT INTEGRATION SUCCESS STORY: SALLIE MAE