Analyzing context in DSS for optimal selection of telecommunication services and technologies for business support

The development of new technologies in telecommunication offers to companies many new possibilities for quick and efficient communication. The problem for network managers is how to find the most suitable communication services on optimal network technology for a company with respect to its business process and costs. The problem can be solved by a decision support system (DSS); the result can be viewed as a suggested selection of telecommunication services on optimal network technologies. In this paper, we present Thesia DSS that deals with the stated problem. In particular, we explore the impact of the key factors from various contexts to Thesia’s performance. The key factors are considered in two categories: factors that change in time and factors that present new environment to the DSS. The main focus is on describing our approach for determining DSS sensitivity to various contexts and methods of handling its sensitivity in order to create an adequate platform for high quality consulting services.