BPMS-Game: Tool for Business Process Gamification

Recent years have seen an increase in the concern for the environment, with attempts being made to raise public awareness about the need to have sustainable development that enables the use of any resource in the present, without compromising its future. This concept of sustainability should be applied in the lifestyle of individuals, but also in companies or organizations that deal with business process management, known as BPM. This would allow the creation of business processes that are more sustainable and which use resources more efficiently; this is the concept of Green BPM. It is thus of prime importance to find an incentive for the workers in the companies to get involved in these sustainable initiatives. This has led to a consideration of the need to incorporate gamification, i.e., the use of game elements in non-game contexts in an effort to induce certain behaviors in people. The aim of these games would be to enhance participation and foster commitment to sustainable development. With all these issues in mind, in this article the BPMS-Game tool is described; the tool combines the concepts of gamification, sustainability, and business processes to support the definition of games that promote sustainability in BPM environments. A set of base and derived measures have been defined to evaluate the user behavior with respect to sustainability in their daily work when using a BPMS system. The contributions that BPMS-Game can offer are illustrated with a representative example.