The Quality Management Sourcebook : An International Guide to Materials and Resources

Part I Introduction: General Sources for Information on Quality ManagementPart II Applications of Total Quality ManagementPart III Focus on Specific Aspects of Quality Management: 1. Teams 2. Customers 3. Analytical and statistical tools 4. Corporate culture 5. Leadership 6. Training, human resources and communicationPart IV Quality in the Future: What Role Does ISO9000 Play?Part V Resource Materials: 1. Strategies for locating additional information i. Book Publishers and distributors ii. Periodicals iii. Databases iv. Useful Library of Congress Subject Headings 2. Training Materials i.Audio-visual and interactive multimedia training resources ii. Software packages 3. Executive development programs 4. Quality management consultants survey 5. Malcolm Baldridge National Quality Award Glossary Index of Names Index of Titles Subject Index