A cognitive systems engineering approach to the design of decision support systems

[1]  David C. Nagel,et al.  Human factors in aviation , 1988 .

[2]  Christine M. Mitchell,et al.  A Discrete Control Model of Operator Function: A Methodology for Information Display Design , 1986, IEEE Transactions on Systems, Man, and Cybernetics.

[3]  Jiajie Zhang,et al.  The Nature of External Representations in Problem Solving , 1997, Cogn. Sci..

[4]  Thomas H. Rockwell,et al.  Modeling Fault Diagnosis as the Activation and Use of a Frame System , 1986 .

[5]  P. Miller.  Expert critiquing systems , 1986 .

[6]  M R Endsley,et al.  Level of automation effects on performance, situation awareness and workload in a dynamic control task. , 1999, Ergonomics.

[7]  Kristian J. Hammond,et al.  Case-Based Planning: Viewing Planning as a Memory Task , 1989 .

[8]  R. Wilensky.  Planning and Understanding: A Computational Approach to Human Reasoning , 1983 .

[9]  Edward Tufte,et al.  Visual Explanations , 1997 .

[10]  Randall S. Peterson,et al.  Assessing political group dynamics : a test of the groupthink model , 1992 .

[11]  Lisanne Bainbridge,et al.  Ironies of automation , 1982, Autom..

[12]  Glenn Shafer,et al.  Probabilistic expert systems , 1996, CBMS-NSF regional conference series in applied mathematics.

[13]  D. O'Leary,et al.  Enterprise Resource Planning Systems Systems , Life Cycle , Electronic Commerce , and Risk , 2002 .

[14]  Thomas B. Sheridan,et al.  Man-machine systems;: Information, control, and decision models of human performance , 1974 .

[15]  A. Tversky,et al.  Judgment under Uncertainty: Heuristics and Biases , 1974, Science.

[16]  E. E. Jones,et al.  The actor and the observer: Divergent perceptions of the causes of behavior. , 1972 .

[17]  Sheila B. Banks,et al.  Pilot's Associate: a cooperative, knowledge-based system application , 1991, IEEE Expert.

[18]  Elizabeth F Loftus,et al.  Leading questions and the eyewitness report , 1975, Cognitive Psychology.

[19]  Philip J. Smith,et al.  A Catalog of Errors , 1992, Int. J. Man Mach. Stud..

[20]  Donald R. Jones,et al.  Choosing and Translating between Problem Representations , 1995 .

[21]  Philip J. Smith,et al.  Successful Use of an Expert System to Teach Diagnostic Reasoning for Antibody Identification , 1998, Intelligent Tutoring Systems.

[22]  J. Klayman,et al.  Confirmation, Disconfirmation, and Informa-tion in Hypothesis Testing , 1987 .

[23]  E. Hutchins.  Cognition in the wild , 1995 .

[24]  David L. Waltz,et al.  Understanding Line drawings of Scenes with Shadows , 1975 .

[25]  Christopher K. Riesbeck,et al.  Inside Case-Based Reasoning , 1989 .

[26]  Christine M. Mitchell,et al.  Human-computer cooperative problem solving: theory, design, and evaluation of an intelligent associate system , 1995, IEEE Trans. Syst. Man Cybern..

[27]  Michael A. Szczepkowski,et al.  Expertise in dynamic, physical task domains , 1997 .

[28]  Allen Newell,et al.  SOAR: An Architecture for General Intelligence , 1987, Artif. Intell..

[29]  A. Tversky.  Elimination by aspects: A theory of choice. , 1972 .

[30]  Charles E. Billings,et al.  Alternative Architectures for Distributed Cooperative Problem-Solving in the National Airspace System , 1999 .

[31]  Barry G. Silverman,et al.  Survey of expert critiquing systems: practical and theoretical frontiers , 1992, CACM.

[32]  Jens Rasmussen,et al.  Skills, rules, and knowledge; signals, signs, and symbols, and other distinctions in human performance models , 1983, IEEE Transactions on Systems, Man, and Cybernetics.

[33]  Judea Pearl,et al.  Probabilistic reasoning in intelligent systems - networks of plausible inference , 1991, Morgan Kaufmann series in representation and reasoning.

[34]  Clark McCauley,et al.  The nature of social influence in groupthink: Compliance and internalization. , 1989 .

[35]  Allen Newell,et al.  Human Problem Solving. , 1973 .

[36]  Kevin B. Bennett,et al.  Human Interaction with an "Intelligent" Machine , 1987, Int. J. Man Mach. Stud..

[37]  Paul E. Lehner,et al.  Cognitive Factors in User/Expert-System Interaction , 1987 .

[38]  T. Landauer,et al.  Handbook of Human-Computer Interaction , 1997 .

[39]  K. Preston White,et al.  Systems engineering models of human-machine interaction , 1981, Proceedings of the IEEE.

[40]  Herbert A. Simon,et al.  Why a Diagram is (Sometimes) Worth Ten Thousand Words , 1987 .

[41]  Norman D. Geddes,et al.  A plan and goal based method for computer-human system design , 1990, INTERACT.

[42]  Judith S. Olson,et al.  Research on Computer Supported Cooperative Work , 1997 .

[43]  R Parasuraman,et al.  Designing automation for human use: empirical studies and quantitative models , 2000, Ergonomics.

[44]  Philip J Smith.  Control by Permission: A Case Study of Cooperative Problem Solving in the Interactions of Airline Dispatchers with ATCSCC , 1996 .

[45]  G. Miller,et al.  Plans and the structure of behavior , 1960 .

[46]  Philip J. Smith,et al.  Brittleness in the design of cooperative problem-solving systems: the effects on user performance , 1997, IEEE Trans. Syst. Man Cybern. Part A.

[47]  A. Newell.  Unified Theories of Cognition , 1990 .

[48]  Bonnie M. Muir,et al.  Trust Between Humans and Machines, and the Design of Decision Aids , 1987, Int. J. Man Mach. Stud..

[49]  John R. Anderson,et al.  Rules of the Mind , 1993 .

[50]  Berndt Brehmer,et al.  Distributed decision making. Cognitive models for cooperative work , 1991 .

[51]  Glenn Shafer,et al.  Readings in Uncertain Reasoning , 1990 .

[52]  Jiajie Zhang,et al.  Representations in Distributed Cognitive Tasks , 1994, Cogn. Sci..

[53]  Steven D. Harris,et al.  Some critical factors that limit the effectiveness of machine intelligence technology in military systems applications , 1986 .

[54]  William J. Clancey,et al.  Heuristic Classification , 1986, Artif. Intell..

[55]  Earl D. Sacerdoti,et al.  Planning in a Hierarchy of Abstraction Spaces , 1974, IJCAI.

[56]  David D. Woods,et al.  Cognitive engineering in aerospace application: Pilot interaction with cockpit automation , 1993 .

[57]  Raja Parasuraman,et al.  Humans and Automation: Use, Misuse, Disuse, Abuse , 1997, Hum. Factors.

[58]  N. D. Geddes.  Understanding human operators' intentions in complex systems , 1990 .

[59]  M. Chi,et al.  The Nature of Expertise , 1988 .

[60]  L. Shulman,et al.  Medical Problem Solving: An Analysis of Clinical Reasoning , 1978 .

[61]  William J. Clancey,et al.  Strategic Explanations for a Diagnostic Consultation System , 1983, Int. J. Man Mach. Stud..

[62]  William B. Rouse,et al.  An Architecture for Intelligent Interfaces: Outline of an Approach to Supporting Operators of Complex Systems , 1987, Hum. Comput. Interact..

[63]  D. Navon.  The importance of being conservative: Some reflections on human Bayesian behaviour , 1978 .

[64]  S. Fiske,et al.  The Handbook of Social Psychology , 1935 .

[65]  Thomas F. Wallace,et al.  ERP: Making It Happen: The Implementers' Guide to Success with Enterprise Resource Planning , 2001 .

[66]  D. Norman.  Categorization of action slips. , 1981 .

[67]  Don N. Kleinmuntz,et al.  Information Displays and Decision Processes , 1993 .

[68]  P. Wason.  On the Failure to Eliminate Hypotheses in a Conceptual Task , 1960 .

[69]  P J Smith,et al.  Dealing with brittleness in the design of expert systems for immunohematology , 1996, Immunohematology.

[70]  Jens Rasmussen,et al.  Cognitive Systems Engineering , 2022 .

[71]  Norman D. Geddes.  Associate Systems: A Framework for Human-Machine Cooperation , 1997, HCI.

[72]  Dorwin Cartwright,et al.  Group dynamics: Research and theory, 2nd ed. , 1960 .

[73]  H. Simon,et al.  Why are some problems hard? Evidence from Tower of Hanoi , 1985, Cognitive Psychology.

[74]  G. Klein,et al.  A recognition-primed decision (RPD) model of rapid decision making. , 1993 .

[75]  Kathleen L. Mosier,et al.  Does automation bias decision-making? , 1999, Int. J. Hum. Comput. Stud..

[76]  William B. Rouse,et al.  Specification of adaptive aiding systems , 1990, 1990 IEEE International Conference on Systems, Man, and Cybernetics Conference Proceedings.

[77]  Stephanie Guerlain,et al.  Interactive Critiquing as a Form of Decision Support: An Empirical Evaluation , 1999, Hum. Factors.

[78]  A. Tversky,et al.  The hot hand in basketball: On the misperception of random sequences , 1985, Cognitive Psychology.

[79]  J. M. Hammer,et al.  Computer-aided fighter pilots , 1990, IEEE Spectrum.

[80]  E. Salas,et al.  Team decision making in complex environments. , 1993 .

[81]  J. H. Larkin,et al.  Display-based problem solving , 1989 .

[82]  N. Pennington,et al.  Explaining the evidence: Tests of the Story Model for juror decision making. , 1992 .

[83]  B. Chandrasekaran,et al.  Generic tasks as building blocks for knowledge-based systems: the diagnosis and routine design examples , 1988, The Knowledge Engineering Review.

[84]  Thomas W. Mastaglio,et al.  The role of critiquing in cooperative problem solving , 1991, TOIS.

[85]  R. Glaser,et al.  Expertise in a complex skill: Diagnosing x-ray pictures. , 1988 .

[86]  J M Hoc,et al.  From human – machine interaction to human – machine cooperation , 2000, Ergonomics.

[87]  Christine M. Mitchell,et al.  OFMspert: inference of operator intentions in supervisory control using a blackboard architecture , 1988, IEEE Trans. Syst. Man Cybern..

[88]  Donald Michie.  On machine intelligence (2nd revised ed.) , 1986 .

[89]  Raymond S. Nickerson.  Counting, Computing, and the Representation of Numbers , 1988 .

[90]  S. Link,et al.  Bias in Quantifying Judgments , 1989 .

[91]  Lucy Suchman.  Plans and situated actions: the problem of human-machine communication , 1987 .

[92]  Edwin Hutchins,et al.  The technology of team navigation , 1990 .

[93]  F E Masarie,et al.  Evaluation Issues in the Development of Expert Systems in Medicine , 1989, Evaluation & the health professions.

[94]  Janet L. Kolodner,et al.  Case-Based Reasoning , 1989, IJCAI 1989.

[95]  N. H. Mackworth,et al.  Researches on the Measurement of Human Performance. , 1950 .

[96]  E. Callaway.  Enterprise resource planning : integrating applications and business processes across the enterprise , 1999 .

[97]  Barbara Hayes-Roth,et al.  A Cognitive Model of Planning , 1979, Cogn. Sci..

[98]  Colin Potts,et al.  Design of Everyday Things , 1988 .

[99]  Peter Norvig,et al.  Artificial Intelligence: A Modern Approach , 1995 .

[100]  E. Shortliffe.  Clinical decision-support systems , 1990 .

[101]  Erik Hollnagel,et al.  Responsibility issues in intelligent decision support systems , 1990 .

[102]  J. Koehler.  The base rate fallacy reconsidered: Descriptive, normative, and methodological challenges , 1996, Behavioral and Brain Sciences.

[103]  William J. Clancey,et al.  The Epistemology of a Rule-Based Expert System - A Framework for Explanation , 1981, Artif. Intell..

[104]  Clifford R. Mynatt,et al.  Confirmation Bias in a Simulated Research Environment: An Experimental Study of Scientific Inference , 1977 .