The Enduring Challenges in Public Management: Surviving and Excelling in a Changing World

Foreword Introduction: The Challenges of Management in a Changing World Part One: Images of Public Organization 1. The Perception of Organizational Incompetence(J. Steven Ott, Jay M. Shafritz) 2. Benefits and Costs of Conventional Management Practices(Gerald T. Gabris) 3. Understanding Red Tape and Bureaucratic Delays(Stuart I. Bretschneider, Barry Bozeman) Part Two: Revitalizing Public Organizations: Total Quality Management, Reengineering, and Other Management Tools 4. The Role of Information Systems in Supporting Total Quality Management and Improved Productivity(John M. Stevens, Anthony G. Cahill, E. Sam Overman, Lee Frost-Kumpf) 5. Quality, Reengineering, and Performance: Managing Change in the Public Sector(Albert C. Hyde) 6. Evaluating Total Quality Management Efforts(Laurance R. Geri) 7. Volunteer Programs in the Public Sector: Benefits and Challenges for Public Management(Jeffrey L. Brudney) 8. The Challenge of a Competitive Public Sector(Arie Halachmi) Part Three: Strategic Planning, Transformation, and Innovation 9. Creating the Future Together: Developing and Using Shared Strategy Maps(John M. Bryson, Charles B. Finn) 10. The Dance of What and How: Creating and Sustaining Organizational Transformation(Paul C. Nutt, Robert W. Backoff) 11. Managing Innovation and Reform(Walter L. Balk) 12. Strategies for Public Sector Modernization(Helmut Klages, Oliver Haubner) Part Four: Performance and Productivity 13. Improving Performance Measurement(Geert Bouckaert) 14. The Public Productivity Challenge(Marc Holzer).