Designing electronic maps: an ethnographic approach

While ethnographic methods are an established tool for requirements analysis in Human Computer Interaction (HCI) and Computer Supported Collaborative Work (CSCW), they have seldom been used for the design of electronic map systems. This chapter presents an ethnographic study of city tourists’ practices that draws out a number of implications for designing map technologies. We describe how tourists work together in groups, collaborate around maps and guidebooks, and both ‘pre-’ and ‘post-visit’ places. These findings have been used in the design of the ‘george square’ system which allows tourists to collaborate around an electronic map at a distance.

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