A Current Assessment of the Quality and State of the Art of Process Management - A Discussion of Results from a Recent Survey

During the second half of 2011 we conducted a survey into the quality and state of the art of business process management. The survey results – based on face to face interviews as well as responses to an online questionnaire from 150 companies – provide a good indication of the challenges companies are facing when designing, implementing and operating processes. In this paper we present an overview of the main results and provide some discussion of their implications.