Realizing the Business Value of Information Technology Investments: An Organizational Process

1 Mike Vitale was the accepting Senior Editor for this article. 2 “Gartner Dataquest Says 14 Vertical Markets to Increase IT Spending in 2003” http://www4.gartner.com/5_about/press_releases/pr21 jan2003a.jsp. 3 The Financial Services Fact Book http://www.financialservicesfacts. org/financial2/technology/it/ provides a categorization of IT spending in banking, insurance, and securities services. 11% over the previous year, even though other spending had slowed.