The determinants for sustainability of an employee suggestion system

Purpose – Although the corporations widely use the suggestion schemes to elicit the creative ideas of their employee, sustaining a suggestion scheme is still a challenge. Employee suggestion schemes have been studied from many perspectives to illustrate its objectives, nature, content, process, significance and the benefits. Arguments have also been made with respect to the success and failures of the suggestion schemes. The purpose of this paper is to explore the factors to assess the sustainability of a suggestion system. Design/methodology/approach – This paper thus explores the critical success factors of suggestion scheme through a literature review and filters the critical determinants for sustainability of suggestion using factor analysis. The data collection was done using a survey technique. Findings – The results identity the five major factors as determinants to sustainability of a suggestion system as reported in the paper. Originality/value – This paper has made an attempt to explore the dete...

[1]  Barbara Bigliardi,et al.  An empirical investigation of innovation determinants in food machinery enterprises , 2009 .

[2]  Michael Frese,et al.  Helping to improve suggestion systems: predictors of making suggestions in companies , 1999 .

[3]  Feirong Yuan,et al.  Differential Effects of Expected External Evaluation on Different Parts of the Creative Idea Production Process and on Final Product Creativity , 2008 .

[4]  Monte Wynder,et al.  Employee Participation in Continuous Improvement Programs: The Interaction Effects of Accounting Information and Control , 2008 .

[5]  Ragna Seidler-de Alwis,et al.  The use of tacit knowledge within innovative companies: knowledge management in innovative enterprises , 2008, J. Knowl. Manag..

[6]  Margaret Kinnell,et al.  Employee suggestion schemes: a management tool for the 1990s? , 1995 .

[7]  Sang Ok Choi,et al.  Employee empowerment and team performance: Autonomy, responsibility, information, and creativity , 2009 .

[8]  Celeste P.M. Wilderom,et al.  Kaizen and culture: on the transferability of Japanese suggestion systems , 1998 .

[9]  Charles W. Prather,et al.  Involve Everyone in the Innovation Process , 2002 .

[10]  Mohammed Arif,et al.  Suggestion Systems: A Usability-Based Evaluation Methodology , 2010 .

[11]  Olivier Toubia.  Idea Generation, Creativity, and Incentives , 2006 .

[12]  Andries J. Du Plessis,et al.  Generating ideas and managing suggestion systems in organisations : some empirical evidence , 2008 .

[13]  Muhammad Asad Sadi,et al.  Barriers to organizational creativity , 2008 .

[14]  Peter R. Monge,et al.  Communication and Motivational Predictors of the Dynamics of Organizational Innovation , 1992 .

[15]  Wolfgang Stroebe,et al.  The selection of creative ideas after individual idea generation: choosing between creativity and impact. , 2010, British journal of psychology.

[16]  Glenn Rothberg,et al.  The role of ideas in the manager's workplace: theory and practice , 2004 .

[17]  P. Marques,et al.  Creativity and Innovation through Multidisciplinary and Multisectoral Cooperation , 2007 .

[18]  K. M. Bartol,et al.  Encouraging Knowledge Sharing: The Role of Organizational Reward Systems , 2002 .

[19]  Einar Hardin,et al.  CHARACTERISTICS OF PARTICIPANTS IN AN EMPLOYEE SUGGESTION PLAN , 1964 .

[20]  Sandra Ohly,et al.  Taking personal initiative and communicating about ideas: What is important for the creative process and for idea creativity? , 2007 .

[21]  P. Paulus,et al.  Effects of Training on Idea Generation in Groups , 2008 .

[22]  F. Liu,et al.  The voting analytic hierarchy process method for selecting supplier , 2005 .

[23]  María F. Muñoz-Doyague,et al.  An Examination of Individual Factors and Employees' Creativity: The Case of Spain , 2008 .

[24]  Mark Attridge.  Measuring and Managing Employee Work Engagement: A Review of the Research and Business Literature , 2009 .

[25]  L. McLean.  Organizational Culture’s Influence on Creativity and Innovation: A Review of the Literature and Implications for Human Resource Development , 2005 .

[26]  Andy Field,et al.  Discovering statistics using SPSS, 2nd ed. , 2005 .

[27]  Natalia Martín Cruz,et al.  The influence of employee motivation on knowledge transfer , 2009, J. Knowl. Manag..

[28]  S. Powell,et al.  The management and consumption of organisational creativity , 2008 .

[29]  Raghu Garud,et al.  The Role of Narratives in Sustaining Organizational Innovation , 2009, Organ. Sci..

[30]  J. Fairbank,et al.  Motivating Creativity and Enhancing Innovation through Employee Suggestion System Technology , 2001 .

[31]  Kerrie L. Unsworth,et al.  Creative Requirement , 2005 .

[32]  Nokes Kn,et al.  Assessing the work environment. , 1986 .

[33]  Vincent G. Reuter.  Suggestion Systems and the Small Firm , 1976 .

[34]  Iris Reychav,et al.  Trust: an antecedent to employee extra‐role behaviour , 2010 .

[35]  Ursula Fuller,et al.  Knowledge, Organisation and Suggestion Schemes , 2001 .

[36]  Per Hultgren.  The Motivating Suggestion System , 2008 .

[37]  Alexandra Michel,et al.  Suggestion systems in organizations: what motivates employees to submit suggestions? , 2010 .

[38]  John P. Ulhøi,et al.  Employee‐driven innovation: extending the license to foster innovation , 2010 .

[39]  Thomas L. Saaty,et al.  DECISION MAKING WITH THE ANALYTIC HIERARCHY PROCESS , 2008 .

[40]  Min Basadur,et al.  Managing creativity: a Japanese model , 1992 .

[41]  Camille Carrier,et al.  Employee Creativity and Suggestion Programs: An Empirical Study , 1998 .

[42]  Ursula Fuller,et al.  Suggestion Schemes as Information and Knowledge Management Systems , 2002 .

[43]  Kerrie L. Unsworth,et al.  Shopfloor innovation: Facilitating the suggestion and implementation of ideas , 2000 .

[44]  Ahmed A. El-Masry,et al.  Perceived barriers to organizational creativity: A cross-cultural study of British and Egyptian future marketing managers , 2008 .

[45]  Nora Madjar,et al.  Emotional and informational support from different sources and employee creativity , 2008 .

[46]  Charles W. Prather,et al.  Managers at Work: Involve Everyone In the Innovation Process , 2002 .

[47]  Onne Janssen,et al.  How fairness perceptions make innovative behavior more or less stressful , 2004 .

[48]  Seonghee Cho,et al.  Employee Relation Programs and Hotel Performance , 2006 .

[49]  James McConville.  Innovation through involvement , 1990 .

[50]  Rajiv Grover,et al.  Setting the stage for creative new products: Investigating the idea fruition process , 2006 .

[51]  P. Paulus,et al.  Idea Generation in Groups : A Basis for Creativity in Organizations , 1994 .

[52]  G C Lloyd.  Thinking beyond the box. , 1996, Health manpower management.

[53]  Nora Madjar,et al.  The Contributions of Different Groups of Individuals to Employees’ Creativity , 2005 .

[54]  Andrew E. Marx.  Management commitment for successful suggestion systems , 1995 .

[55]  Duane T. Wegener,et al.  Evaluating the use of exploratory factor analysis in psychological research. , 1999 .

[56]  Gillian Rice,et al.  Individual values, Organizational Context, and self-perceptions of employee creativity: Evidence from Egyptian organizations , 2006 .

[57]  J. Ende,et al.  Suggestion Systems: Transferring Employee Creativity Into Practicable Ideas , 2002 .

[58]  Lavinia Nicoleta Neagoe.  EMPLOYEE SUGGESTION SYSTEM (KAIZEN TEIAN) THE BOTTOM-UP APPROACH FOR PRODUCTIVITY IMPROVEMENT , 2009 .

[59]  M. Basadur.  Leading others to think innovatively together: Creative leadership , 2004 .

[60]  Rafikul Islam,et al.  Employee motivation: a Malaysian perspective , 2008 .

[61]  Rodney McAdam,et al.  Individual and team‐based idea generation within innovation management: organisational and research agendas , 2002 .

[62]  C. Shalley,et al.  WHAT LEADERS NEED TO KNOW: A REVIEW OF SOCIAL AND CONTEXTUAL FACTORS THAT CAN FOSTER OR HINDER CREATIVITY , 2004 .

[63]  Jin Nam Choi,et al.  Contextual Inhibitors of Employee Creativity in Organizations , 2009 .

[64]  Wan Khairuzzaman Wan Ismail,et al.  Framework of the culture of innovation: A revisit , 2007 .

[65]  Adel Ismail Al-Alawi,et al.  Organizational culture and knowledge sharing: critical success factors , 2007, J. Knowl. Manag..

[66]  Chak-keung Simon Wong,et al.  Barriers to creativity in the hotel industry – perspectives of managers and supervisors , 2003 .

[67]  William E. Spangler,et al.  Motivating creativity through a computer-mediated employee suggestion management system , 2003, Behav. Inf. Technol..

[68]  Geoffrey C. Lloyd.  Stuff the suggestions box. , 1999 .

[69]  Jukka Lipponen,et al.  The interaction between values and organizational identification in predicting suggestion‐making at work , 2008 .

[70]  Betty Vandenbosch,et al.  How managers generate ideas and why it matters , 2006 .

[71]  Birgit Verworn,et al.  Does Age Have an Impact on Having Ideas? An Analysis of the Quantity and Quality of Ideas Submitted to a Suggestion System , 2009 .

[72]  A. Ahmed,et al.  Staff suggestion scheme (3Ss) within the UAE context , 2013 .

[73]  Thomas Lee Rodgers,et al.  Identifying Quality, Novel, and Creative Ideas: Constructs and Scales for Idea Evaluation , 2006, J. Assoc. Inf. Syst..

[74]  C. Shalley,et al.  The Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here? , 2004 .

[75]  E. Westerveld,et al.  The Project Excellence Model®: linking success criteria and critical success factors , 2003 .

[76]  M. Magnusson,et al.  Where Do Good Innovation Ideas Come From? Exploring the Influence of Network Connectivity on Innovation Idea Quality , 2009 .

[77]  J. M. Mishra,et al.  Employee Suggestion Programs in the Health Care Field the Rewards of Involvement , 1994 .

[78]  Rafikul Islam,et al.  EVALUATION OF SUGGESTIONS BY THE ANALYTIC HIERARCHY PROCESS: A CASE STUDY ON A PUBLIC UNIVERSITY IN MALAYSIA , 2007 .

[79]  Arménio Rego,et al.  Are Hopeful Employees More Creative? An Empirical Study , 2009 .

[80]  Kevin Baird,et al.  Employee empowerment: extent of adoption and influential factors , 2010 .

[81]  S. Sonnentag,et al.  Routinization, work characteristics and their relationships with creative and proactive behaviors , 2006 .

[82]  Stephen Wood,et al.  The Effectiveness Of Idea Capture Schemes , 2006 .

[83]  Regina M. Clark.  Are we having fun yet? Creating a motivating work environment , 2009 .

[84]  S. Jackson,et al.  Top management and innovations in banking: Does the composition of the top team make a difference? , 1989 .

[85]  Welko Tomic,et al.  A review of creativity within organizations from a psychological perspective , 2010 .

[86]  Teresa M. Amabile,et al.  Leader Behaviors and the Work Environment for Creativity: Perceived Leader Support , 2004 .

[87]  T. Koc,et al.  Factors impacting the innovative capacity in large-scale companies , 2007 .

[88]  Z. Clark Dickinson,et al.  Suggestions from Workers: Schemes and Problems , 1932 .

[89]  Jörgen Eklund,et al.  Sustainable development of a suggestion system: Factors influencing improvement activities in a confectionary company , 2007 .

[90]  Tua Björklund,et al.  Enhancing creative knowledge-work: Challenges and points of leverage , 2010 .

[91]  C. C. Gorfin.  THE SUGGESTION SCHEME: A CONTRIBUTION TO MORALE OR AN ECONOMIC TRANSACTION? , 1969 .

[92]  Katsuki Aoki,et al.  Transferring Japanese kaizen activities to overseas plants in China , 2008 .

[93]  Siriyama Kanthi Herath,et al.  Quality management in service firms: sustaining structures of total quality service , 2005 .

[94]  Kees Boersma,et al.  Creativity (Ideas) Management in Industrial R&D Organizations: A Crea-Political Process Model and an Empirical Illustration of Corus Rd&T , 2006 .

[95]  Jörgen Eklund,et al.  Sustainable development of improvement activities--the long-term operation of a suggestion scheme in a Swedish company , 2002 .

[96]  V. J. Fortunato,et al.  Contextual and Individual Difference Factors Predicting Individuals’ Desire to Provide Upward Feedback , 2006 .

[97]  Kathryn Cormican,et al.  Idea management for organisational Innovation , 2003 .

[98]  J. George,et al.  When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice , 2001 .

[99]  Jeffrey B. Arthur,et al.  Gainsharing and Organizational Learning: An Analysis of Employee Suggestions Over Time , 2001 .

[100]  J. D. Jong,et al.  How leaders influence employees' innovative behaviour , 2007 .

[101]  S. Hayward,et al.  Engaging employees through whole leadership , 2010 .