Making the transition to the electronic age: managing electronic and paper records as a strategic resource for good government in developing countries

Abstract Wherever computers are used to carry out a function, records are being generated either electronically or as hardcopy output. Records are a subset of the wider information universe. Their unique quality is that they are the sources of information that provide the evidence base for accountability. This makes the maintenance of good record keeping systems of particular significance to public sector reform. Computers are rapidly being introduced in every area of public administration to enhance control of key resources, notably finance and personnel, and to improve efficiency. National and donor governments alike have come to view computers as the solution to the management of the information required to deliver effective public services. If public sector reform is to be a reality, this thinking needs to be modified. Too often, managers regard technology as a panacea for the shortcomings of the existing record systems, procedures and communications infrastructure. Of course, computerised systems off...