Process Standards and Audits

This chapter discusses process standards and also audit (which can only be done meanigfully with standards). The chapter begins with an introductory section followed by detailed discussion of the writing and formatting standards and a description of best practice. A list of the subjects that should have a standard is given with a diagrammatic example. A desciption of the procedures is also accompanied by a flow diagram. The final sections cover the areas of a standards manual, training, auditing the CM process, the audit plan, frequency and follow-up, and ending with descriptions of various audit types.