Panel Supply Chain Collaboration Using a Web-Based Decision Support System to Improve Product Quality and On-Time Delivery

To address rapid change in the environment, enterprises increase their competitiveness through supply chain collaboration to efficiently allocate resources. However, supply chain collaboration usually fails because information is usually confidential, and many resources have to be devoted to leverage different business ideas and information systems. Although many studies have discussed strategies of supply chain collaboration, only a few of the strategies can be implemented in practice. Therefore, this research builds an information exchange platform to permit production and inventory information to be shared and analyzed online to ensure on-time delivery. This platform is implemented in a panel manufacturing company to establish the usefulness of the strategies and the constructed system. After implementing the system, on-time delivery increases 10% and quality increases more than 2%. This result demonstrates the usefulness of the proposed system in practice and strengthens the value of this research.

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