Ethnography and the Social Structure of Work

Approaching the issue of dependable design in organisationally embedded socio-technical systems from the perspective of the social structure of work enables a new way of thinking about the relationships and interactions between social systems and technical systems. Although we have argued that the structures of these systems cannot accurately be united in a single form in a model (or series of models) we believe that a structural approach allows us to make deeper, more fundamental, connections between them and may aid in mediating between the rich descriptions of field studies and the abstract modelling of technical design.

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