A Conceptual Framework for IS Project Success

The global IT development is becoming ever more dominant. Notwithstanding, most of the projects of IS are not satisfied – the IS projects are still experiencing failure. This research reviews the IS project success with the multi-dimensional and multi-level approaches. Various works in academic journals and conferences from 1992 to 2016 were elaborated. The findings indicate that empirical studies are crucial. Interestingly, a mutual relationship between three themes of works (project success, IS success, and acceptance and use of technology) has been identified. Consequently, a conceptual framework provides the comprehensive explanation for IS project success is shown, which could be a promising avenue of IS research.

[1]  Jeffrey K. Pinto,et al.  Critical Success Factors in Effective Project Implementation , 2008 .

[2]  William Davis,et al.  The Information Systems Consultant's Handbook: Systems Analysis and Design , 1998 .

[3]  John Wateridge,et al.  IT projects: a basis for success , 1995 .

[4]  René Riedl,et al.  Determinants of Information Systems and Information Technology Project Team Success: A Literature Review and a Conceptual Model , 2012, Commun. Assoc. Inf. Syst..

[5]  Jun-gi Park,et al.  Raising team social capital with knowledge and communication in information systems development projects , 2015 .

[6]  Mira Kartiwi,et al.  Validation of Information System Project Success Model , 2015 .

[7]  Walid Belassi,et al.  A new framework for determining critical success/failure factors in projects , 1996 .

[8]  Peter B. Seddon,et al.  A Partial Test and Development of the DeLone and McLean Model of IS Success , 1994, ICIS.

[9]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[10]  Peter A. Todd,et al.  Understanding Information Technology Usage: A Test of Competing Models , 1995, Inf. Syst. Res..

[11]  Lajos Szabó,et al.  The relationship between success criteria and success factors in organisational event projects , 2014 .

[12]  Mary Tate,et al.  Information Systems Success Research: The "20-Year Update?" Panel Report from PACIS, 2011 , 2014, Commun. Assoc. Inf. Syst..

[13]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[14]  A. Bock,et al.  Innovation and Leadership , 2015 .

[15]  Df Cooper,et al.  Risk analysis of a construction cost estimate , 1985 .

[16]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Independent Variables , 2013, J. Manag. Inf. Syst..

[17]  Yueh-Min Huang,et al.  Integrating ISSM into TAM to enhance digital library services: A case study of the Taiwan Digital Meta-Library , 2016, Electron. Libr..

[18]  K. Davis A method to measure success dimensions relating to individual stakeholder groups , 2016 .

[19]  Kam Jugdev,et al.  Critical success factors in projects , 2012 .

[20]  Mira Kartiwi,et al.  A Coherent Framework for Understanding the Success of an Information System Project , 2016 .

[21]  D. Sandy Staples,et al.  Dimensions of Information Systems Success , 1999, Commun. Assoc. Inf. Syst..

[22]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[23]  Viswanath Venkatesh,et al.  Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model , 2000, Inf. Syst. Res..

[24]  Goparaju Purna Sudhakar A model of critical success factors for software projects , 2012, J. Enterp. Inf. Manag..

[25]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[26]  Peter B. Seddon A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[27]  James Y. L. Thong,et al.  An Integrated Model of Information Systems Adoption in Small Businesses , 1999, J. Manag. Inf. Syst..

[28]  Viswanath Venkatesh,et al.  Technology Acceptance Model 3 and a Research Agenda on Interventions , 2008, Decis. Sci..

[29]  Thanh D. Nguyen,et al.  Information Systems Success: A Literature Review , 2015, FDSE.

[30]  Aaron J. Shenhar,et al.  Project Management Research—The Challenge and Opportunity , 2007, IEEE Engineering Management Review.

[31]  Harold A. Linstone,et al.  The Unbounded Mind: Breaking the Chains of Traditional Business Thinking , 1993 .

[32]  Thanh D. Nguyen,et al.  Information Systems Success: The Project Management Information System for ERP Projects , 2015, ICCASA.

[33]  J. Pinto,et al.  Variations in Critical Success Factors Over the Stages in the Project Life Cycle , 1988 .

[34]  Sue Newell,et al.  Critical Success Factors , 2005, ICEIS.

[35]  Richard O. Mason,et al.  Measuring information output: A communication systems approach , 1978, Inf. Manag..

[36]  J. Rockart Chief executives define their own data needs. , 1979, Harvard business review.

[37]  Matthias Jarke,et al.  IS Success Awareness in Community-Oriented Design Science Research , 2015, DESRIST.

[38]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[39]  Crispin R. Coombs,et al.  When planned IS/IT project benefits are not realized: a study of inhibitors and facilitators to benefits realization , 2015 .

[40]  Ephraim R. McLean,et al.  Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..

[41]  John Wateridge,et al.  How can IS/IT projects be measured for success? , 1998 .

[42]  Roger Atkinson,et al.  Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria , 1999 .

[43]  Nils Urbach,et al.  The Updated DeLone and McLean Model of Information Systems Success , 2012 .

[44]  Mike Metcalfe,et al.  Arguing for Information Systems Project Definition , 2002, Global and Organizational Discourse about Information Technology.

[45]  Fred D. Davis,et al.  Extrinsic and Intrinsic Motivation to Use Computers in the Workplace1 , 1992 .

[46]  Viswanath Venkatesh,et al.  Technology Acceptance Model And The Unified Theory Of Acceptance And Use Of Technology , 2015 .

[47]  Denis Thuillier,et al.  Critical success factors for World Bank projects: An empirical investigation , 2012 .

[48]  Tarng-Yao Yang,et al.  Investigating the success of knowledge management: An empirical study of small- and medium-sized enterprises , 2016 .

[49]  Ephraim R. McLean,et al.  Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model , 2004, Int. J. Electron. Commer..

[50]  Barbara H Wixom,et al.  A Theoretical Integration of User Satisfaction and Technology Acceptance , 2005, Inf. Syst. Res..

[51]  Lavagnon A. Ika Project Success as a Topic in Project Management Journals , 2009 .

[52]  Tsai-Hsin Chu,et al.  With Good We Become Good: Understanding e-learning adoption by theory of planned behavior and group influences , 2016, Comput. Educ..

[53]  William R. King,et al.  Systems analysis and project management , 1983 .

[54]  Thanh D. Nguyen,et al.  The relationship between IT adoption, IS success and project success , 2016, 2016 International Conference on Advances in Computing, Communications and Informatics (ICACCI).

[55]  E. Westerveld,et al.  The Project Excellence Model®: linking success criteria and critical success factors , 2003 .

[56]  Claude E. Shannon,et al.  Recent Contributions to The Mathematical Theory of Communication , 2009 .

[57]  Evelyn H. Thrasher,et al.  A process-oriented perspective of IS success: Examining the impact of IS on operational cost , 2006 .

[58]  A'ang Subiyakto,et al.  A coherent framework for understanding critical success factors of ICT project environment , 2013, 2013 International Conference on Research and Innovation in Information Systems (ICRIIS).

[59]  J. Rodney Turner,et al.  The handbook of project-based management : improving the processes for achieving strategic objectives , 1998 .

[60]  J. Pinto,et al.  Critical Success Factors in R&D Projects , 1989 .

[61]  Michael J. Gallivan,et al.  ORGANIZATIONS: A MULTILEVEL PERSPECTIVE , 2007 .

[62]  J. Pinto,et al.  PLANNING AND TACTICAL FACTORS IN THE PROJECT IMPLEMENTATION PROCESS , 1990 .

[63]  Gerold Riempp,et al.  The State of Research on Information Systems Success , 2009, Bus. Inf. Syst. Eng..

[64]  Arun Rai,et al.  Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis , 2002, Inf. Syst. Res..

[65]  Walter O. Rom,et al.  Analysis of the characteristics of projects in diverse industries , 1998 .

[66]  Darshana Sedera,et al.  Re-conceptualizing Information System Success: The IS-Impact Measurement Model , 2008, J. Assoc. Inf. Syst..

[67]  William H. DeLone,et al.  Global boundaries, task processes and IS project success: a field study , 2006, Inf. Technol. People.

[68]  Richard T. Watson,et al.  Analyzing the Past to Prepare for the Future: Writing a Literature Review , 2002, MIS Q..

[69]  Darshana Sedera,et al.  Enterprise Systems Success: A Measurement Model , 2003, ICIS.

[70]  Deborah Compeau,et al.  Application of Social Cognitive Theory to Training for Computer Skills , 1995, Inf. Syst. Res..

[71]  Viswanath Venkatesh,et al.  Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology , 2012, MIS Q..

[72]  Ephraim R. McLean,et al.  The Past, Present, and Future of "IS Success" , 2012, J. Assoc. Inf. Syst..

[73]  Joyce Fortune,et al.  Framing of project critical success factors by a systems model , 2006 .

[74]  Yogesh Kumar Dwivedi,et al.  An Analysis of the Components of Project Success , 2016 .

[75]  Anton de Wit,et al.  Measurement of project success , 1988 .

[76]  Icek Ajzen,et al.  From Intentions to Actions: A Theory of Planned Behavior , 1985 .

[77]  York P. Freund Critical success factors , 1988 .

[78]  Paul Jen-Hwa Hu,et al.  Extending the two‐stage information systems continuance model: incorporating UTAUT predictors and the role of context , 2011, Inf. Syst. J..

[79]  Viswanath Venkatesh,et al.  Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead , 2016, J. Assoc. Inf. Syst..

[80]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[81]  Thanh D. Nguyen A STRUCTURAL MODEL FOR THE SUCCESS OF INFORMATION SYSTEMS PROJECTS , 2015 .

[82]  Fred D. Davis,et al.  Dead Or Alive? The Development, Trajectory And Future Of Technology Adoption Research , 2007, J. Assoc. Inf. Syst..

[83]  Jane M. Howell,et al.  Personal Computing: Toward a Conceptual Model of Utilization , 1991, MIS Q..

[84]  Thanh D. Nguyen,et al.  ACCEPTANCE AND USE OF CLOUD-BASED E-LEARNING , 2014 .

[85]  Yogesh Kumar Dwivedi,et al.  Information systems project failure – analysis of causal links using interpretive structural modelling , 2016 .

[86]  Jeffrey K. Pinto,et al.  Strategy and Tactics in a Process Model of Project Implementation , 1987 .

[87]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[88]  Murali Sambasivan,et al.  User acceptance of a G2B system: a case of electronic procurement system in Malaysia , 2010, Internet Res..

[89]  Peter W. G. Morris,et al.  The Anatomy of Major Projects: A Study of the Reality of Project Management , 1988 .

[90]  C. S Lim,et al.  Criteria of project success: an exploratory re-examination , 1999 .

[91]  Mira Kartiwi,et al.  Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders , 2015 .

[92]  Terry Cooke-Davies,et al.  The “real” success factors on projects , 2002 .