Young Australians' privacy, security and trust in internet banking

Generations X and Y (18-40 years old) in Australia see Internet banking as more private, more secure and more trustworthy than older Australians. They use Internet banking more than older Australians as they see Internet banking as a convenient way to bank. Generations X and Y also have greater confidence in their own digital expertise. Like other users of Internet banking they trust the bank will look after them. We draw on a qualitative study of 108 Australian consumers' banking and management of money between April 2005 and March 2006 followed by a random representative survey of 669 Australians aged 18 years or more conducted in September 2007. We contribute to the literature on younger people's use of Internet banking in Australia and their perceptions of privacy, security and trust. We argue there is a need for greater transparency by service providers. We also see regulators being increasingly important in ensuring that social media, cloud computing and financial aggregation services do not lead to unrealistic expectations of security and privacy and a dilution of consumer protections

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