The utilization and effectiveness of intranet: A case study at selected Malaysian organizations

This study was undertaken with the purpose of investigating the effect of intranet utilization modes on effective intranet utilization at user level perspectives. In addition it also seeks to investigate the influence of effective intranet utilizations on individual effectiveness. Based on the analysis of 359 responses collected from four organizations operating in Malaysia, it was confirmed that utilizations modes consisting of transacting, interacting and searching were predictors of effective intranet utilizations which comprised of decision support and knowledge sharing. Results also showed that effective intranet utilizations were precursor to individual effectiveness measured in terms task productivity, task innovation and individual sense of accomplishment. Findings of this study have contributed into the body of knowledge from three perspectives namely theoretical, methodological and practical.

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