A study on e-Transformation effectiveness analysis with cases in manufacturing and retail industries

This research suggests a framework for e-Transformation effectiveness analysis to explain the industrial e-Work transformation phenomenon. The framework consists of three-tier indices, which are general indices, effectiveness indices and measurement indices. In the effort to specialize the framework in industry-specific processes, the core business processes are extracted from both manufacturing and retail industries respectively. To prove the practical value of the suggested framework, it is applied to 20 representative companies of Korean manufacturing and retail industries.

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