Trusted Interaction: User Control and System Responsibilities in Interaction Design for Information Systems

Trust emerges from interaction. If trust in information systems is to be promoted, then attention must be directed, at least in part, to interaction design. This presentation will explore issues of trust in the interactions between users and systems from the perspective of interaction design. It will consider a variety of pragmatic aspects in interaction design that impact user trust, including, predictability, interface stability, user control, and the match between expectations and performance. It will critically examine contemporary design practices, such as adaptive interfaces, in terms of their impact on user trust.

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