ROADWAY DEFECT SURVEILLANCE--A PERSONAL COMPUTER BASED SYSTEM

Roadway defect surveillance is a necessity for highway agencies to avoid costly tort claims. A roadway safety defect is a feature or condition that could lead to events that might result in traffic crashes. The author developed a methodology called the Highway Risk Management System, which helps identify, measure, and mitigate traffic crashes, crash potential, and risk related to tort liability. In the Highway Risk Management System, an interactive, user-friendly software manages citizens' complaints and employee report data. This article focuses on the computer-based complaint system and its application in the Highway Risk Management System.