Multichannel Shopper Segments and Their Covariates

[1]  David M. Shannon,et al.  Development of a scale to measure the perceived benefits and risks of online shopping , 2006 .

[2]  K ClemonsEric,et al.  Price Dispersion and Differentiation in Online Travel , 2002 .

[3]  Frank V. Cespedes,et al.  The customer has escaped. , 2003, Harvard business review.

[4]  P. Klemperer.  Competition when Consumers have Switching Costs: An Overview with Applications to Industrial Organization, Macroeconomics, and International Trade , 1992 .

[5]  R. Goldsmith,et al.  Measuring product category involvement: A multitrait-multimethod study , 1991 .

[6]  Banwari Mittal.  A comparative analysis of four scales of consumer involvement , 1995 .

[7]  Glenn B. Voss,et al.  Determinants of online channel use and overall satisfaction with a relational, multichannel service provider , 2003 .

[8]  Naveen Donthu,et al.  The Internet Shopper , 1999 .

[9]  Ravi Bapna,et al.  Do market characteristics impact the relationship between retailer characteristics and online prices , 2007 .

[10]  David W. Wallace,et al.  Customer retailer loyalty in the context of multiple channel strategies , 2004 .

[11]  Larry Lockshin,et al.  Using product, brand and purchasing involvement for retail segmentation , 1997 .

[12]  S. Neslin,et al.  Multichannel customer management: Understanding the research-shopper phenomenon , 2007 .

[13]  D. D. Schoenbachler,et al.  Multi‐channel shopping: understanding what drives channel choice , 2002 .

[14]  Scot Burton,et al.  Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective , 1990 .

[15]  Arvind Rangaswamy,et al.  Opportunities and challenges in multichannel marketing: An introduction to the special issue , 2005 .

[16]  Florian Zettelmeyer,et al.  Expanding to the Internet: Pricing and Communications Strategies When Firms Compete on Multiple Channels , 2000 .

[17]  M. Keane,et al.  Decision-Making Under Uncertainty: Capturing Dynamic Brand Choice Processes in Turbulent Consumer Goods Markets , 1996 .

[18]  R. J. Kent,et al.  The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries , 2001, Journal of Advertising Research.

[19]  David A. Griffith,et al.  Consumer derived utilitarian value and channel utilization in a multi-channel retail context , 2005 .

[20]  R. MacAvoy,et al.  Frictionless Commerce? A Comparison of Internet and Conventional Retailers , 1999 .

[21]  Robert C. Blattberg,et al.  Database Marketing: Analyzing and Managing Customers , 2008 .

[22]  Robert W. Shoemaker,et al.  The Coupon-Prone Consumer: Some Findings Based on Purchase Behavior across Product Classes , 1987 .

[23]  J. Steenkamp,et al.  Marketing renaissance: How research in emerging markets advances marketing science and practice , 2006 .

[24]  N. Ravishanker,et al.  Multichannel Shopping: Causes and Consequences , 2007 .

[25]  Glenn B. Voss,et al.  The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions , 2002 .

[26]  Amit Bhatnagar,et al.  A latent class segmentation analysis of e-shoppers , 2004 .

[27]  Rosellina Ferraro,et al.  The Roles of Channel-Category Associations and Geodemographics in Channel Patronage , 2004 .

[28]  R. Dholakia,et al.  Factors Driving Consumer Intention to Shop Online: An Empirical Investigation , 2003 .

[29]  Alok Gupta,et al.  An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective , 2004, Int. J. Electron. Commer..

[30]  J. Steenkamp,et al.  The Role of Optimum Stimulation Level in Exploratory Consumer Behavior , 1992 .

[31]  J. Swait,et al.  Consumer Search in High Technology Markets: Exploring the Use of Traditional Information Channels , 2004 .

[32]  M. Blakemore,et al.  'One brand, three ways to shop': situational variables and multichannel consumer behaviour , 2002 .

[33]  Inge Geyskens,et al.  How cannibalistic is the internet channel? A study of the newspaper industry in the United Kingdom and the Netherlands , 2002 .

[34]  G. Laurent,et al.  Measuring Consumer Involvement Profiles , 1985 .

[35]  Carl F. Mela,et al.  Customer Channel Migration , 2008 .

[36]  Dennis L. Hoffman,et al.  Marketing in Hypermedia Computer-Mediated Environments : Conceptual Foundations 1 ) , 1998 .

[37]  Katia Campo,et al.  Towards understanding consumer response to stock-outs , 2000 .

[38]  Jean C. Darian.  In-home shopping: Are there consumer segments? , 1987 .

[39]  Scott A. Neslin,et al.  Pursuing the Value-Conscious Consumer: Store Brands versus National Brand Promotions , 2001 .

[40]  Didier Soopramanien,et al.  Adoption and usage of online shopping: an empirical analysis of the characteristics of ‘‘buyers’’ ‘‘browsers’’ and ‘‘non-internet shoppers’’ , 2007 .

[41]  R. Feinberg,et al.  E-tailers versus retailers , 2004 .

[42]  P. Verhoef,et al.  Possible determinants of consumers’ adoption of electronic grocery shopping in the Netherlands , 2001 .

[43]  K. Ruyter,et al.  An assessment of value creation in mobile service delivery and the moderating role of time consciousness , 2007 .

[44]  Amit Bhatnagar,et al.  Online information search termination patterns across product categories and consumer demographics , 2004 .

[45]  Peter E. Rossi,et al.  Structural Modeling in Marketing: Review and Assessment , 2004 .

[46]  L. Flynn,et al.  Opinion leaders and opinion seekers: Two new measurement scales , 1996 .

[47]  D. Midgley,et al.  Innovativeness: The Concept and Its Measurement , 1978 .

[48]  D. Iacobucci.  Invited Commentary---Three Thoughts on Services , 2006 .

[49]  V. Kumar,et al.  Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior , 2005 .

[50]  V. Mahajan,et al.  Consumers in a multichannel environment: Product utility, process utility, and channel choice , 2005 .

[51]  Ivana B. Petrović,et al.  Measuring consumer involvement , 1996 .

[52]  Eric K. Clemons,et al.  Price Dispersion and Differentiation in Online Travel: An Empirical Investigation , 2002, Manag. Sci..

[53]  William R. Darden,et al.  Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value , 1994 .

[54]  George B. Sproles,et al.  Consumer Decision‐Making Styles as a Function of Individual Learning Styles , 1990 .

[55]  K. Ruyter,et al.  Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions , 2006 .

[56]  Jacquelyn S. Thomas,et al.  Challenges and Opportunities in Multichannel Customer Management , 2006 .

[57]  Pierre Chandon,et al.  A Benefit Congruency Framework of Sales Promotion Effectiveness , 2000 .

[58]  B. Ratchford,et al.  An Empirical Test of a Model of External Search for Automobiles , 1991 .

[59]  Kannan Srinivasan,et al.  Measuring the Impact of Promotions on Brand Switching Under Rational Consumer Behavior , 2002 .

[60]  S. Neslin,et al.  Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions , 2009 .

[61]  Florian Zettelmeyer,et al.  Internet Car Retailing , 2000 .

[62]  Bart J. Bronnenberg,et al.  Exploring the implications of the internet for consumer marketing , 1997 .

[63]  Charles F. Hofacker,et al.  Measuring consumer innovativeness , 1991 .

[64]  Baohong Sun,et al.  Measuring the Impact of Promotions on Brand Switching When Consumers Are Forward Looking , 2003 .