Conceptual Approaches to Electronic Office Systems

There are a number of different conceptual approaches regarding where the main opportunities for integrated office systems lie. It is important to understand the main types of frameworks which are currently in use so that the implementor can adopt or synthesize an appropriate approach for his/her organization. The conceptual approach selected will shape the objectives of the office automation project, the measures for determining requirements and selecting a system, and the measures for evaluating the impact of the system. Five approaches are reviewed below. Each has relative strengths and weaknesses which are descibed below and summarized in Chapter 4.

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