The impact of electronic commerce

The development of electronic commerce offers a promising way for business to meet challenges of the ever changing market. The fast advancing information infrastructure makes the connectiviry possible to reach almost everywhere in the world, but it does not ensure a successful business process. The main challenge comes not only from technology, but also from the people who do the business and the social environment. Social and human functions are still the key issues of business. In this paper a twodimensional framework is presented for describing the impact of electronic commerce on companies and society from the view of technology and human aspects. The relevant issues in each field of the framework are discussed.

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