Improving quality : a guide to effective programs

UNDERSTANDING THE FOUNDATION FOR QUALITY IMPROVEMENT Lessons from the Past: Vision for the Future of Quality Care Quality Outcomes Management: Executive Role Imperative QUALITY IMPROVEMENT PROCESS: COMPONENTS OF A PROGRAM Standards: The Basis of a Quality Improvement Program Building a Quality Improvement Program around Patient Care Selecting Quality Initiatives and Methodologies Communicating Quality Outcomes Evaluating Quality Improvement: Effectiveness and Cost PROCESSES INTEGRAL TO IMPROVING QUALITY The Customer: Perspectives and Expectations of Quality Integrating Risk Management, Utilization Review, and Quality Management: Maximizing Benefit through Integration Managing Quality Through Outcome-Based Practice: Caremaps, Case Management, and Variance Analysis DEVELOPING THE PROFESSIONAL TO MANAGE QUALITY Quality Improvement Teams and Teamwork Preparing the Undergraduate Student and Faculty to Use Quality Improvement in Practice Graduate Preparation for Managing Quality in Practice in the 21st Century APPLYING QUALITY IMPROVEMENT IN VARIOUS CLINICAL SETTINGS Improving Quality in Ambulatory Care Improving Quality in Home Care Home Medical Equipment Quality Improvement in Hospice Care Improving Quality in Long-Term Care Improving Quality in a Managed Care Environment: An HMO Example Improving Quality in Natural and Alternative Health Care Practice Improving Quality in Psychiatric and Mental Health Improving Quality in Public Health Improving Quality in Rehabilitation Improving Quality in Subacute Care Developing Relationships between Integrated Systems and the Community