ERP SYSTEM IMPLEMENTATION: A MALAYSIAN PERSPECTIVE

Enterprise Resource Planning (ERP) systems are currently in high demand among Malaysian companies especially those in manufacturing and service based industries because it provides an effective management system leading to significant improvements in productivity. In this paper, a comprehensive study was done to identify the critical success factors and key benefits of ERP implementations using the responses from 151 firms. The importance of these factors was investigated within Malaysian companies using questionnaire survey method. The results of this study provide a practical guidance for the company owners, senior management and ERP consultants to be more efficient in managing the implementation of ERP with their limited resources.

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