Software quality construction in 11 companies: an empirical study using the grounded theory

This paper investigates software quality construction in 11 software companies using the Grounded Theory research method. Our analysis shows that software quality construction is influenced by the development context, which is affected by customer involvement; agility, which enables cooperation among the development teams; outsourcing; and human factors i.e., developers’ creativity, innovation, experience and art, which are not limited by development methods but customer demand and feedback systems. We claim that these findings may be applied in software development companies in the areas of prioritization of human and non-human resources.

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