Impacts of facility service procurement methods on perceived performance of hospital engineering services

Purpose – The paper aims to describe a research study on the impacts of different facility service procurement methods on the perceived performance of hospital engineering services (HES). The procurement methods examined include in‐house organization by hospital staff and through a service level agreement with a government agency, each with and without outsourcing from private sector services providers works for some trades of HES.Design/methodology/approach – Performance of HES was measured by end‐users' perception obtained through a questionnaire survey. Statistical analysis of the perceived performance scores given in the 444 questionnaire returns was carried out to yield evidence in support of the hypotheses under test.Findings – The main hypothesis tested was that given the unified management and monitoring system used among the hospitals and the low tolerance for inadequate HES performance in healthcare settings, there should be minimal differences in the perceived performance of the HES despite the...

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