Integrating Task, Role, and User Modeling in Organizational Memories

In application areas like personal information agents user models typically maintain sophisticated representations of personal interest profiles. These representations can be utilized for personalized information presentation. Information support in Organizational Memories mainly address the same goals, but prevalently derive actual information needs from task and role specific information needs. In this paper, we present the Frodo architecture for business-process oriented knowledge management. Task-, user-, and role-driven aspects of information needs are modeled separately and then amalgamated into a specific context for information supply. A description of several usage scenarios elaborates on the assembly of a concrete information need for knowledge retrieval. The paper concludes with the description of an application domain that serves as a testbed for the proposed concepts.