Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture
暂无分享,去创建一个
[1] Aleksandra Grobelna,et al. Measurement of Service Quality in the Hotel Sector: The Case of Northern Poland , 2013 .
[2] H. Parsa,et al. Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism , 2013 .
[3] Mike Sharples,et al. Stakeholder engagement in the design of scenarios of technology-enhanced tourism services , 2012 .
[4] Gin-Shuh Liang,et al. Applying fuzzy quality function deployment to prioritize solutions of knowledge management for an international port in Taiwan , 2012, Knowl. Based Syst..
[5] Nelson K. F. Tsang,et al. THEMEQUAL—Adapting the SERVQUAL Scale to Theme Park Services: A Case of Hong Kong Disneyland , 2012 .
[6] Hsin-Yu Lin,et al. A hybrid approach to develop an analytical model for enhancing the service quality of e-learning , 2012, Comput. Educ..
[7] Yongtae Park,et al. Modularizing services: A modified HoQ approach , 2012, Comput. Ind. Eng..
[8] T. Ahn,et al. Senior Citizen Satisfaction with Restaurant Service Quality , 2012 .
[9] Rong-Ho Lin,et al. Using a modified grey relation method for improving airline service quality. , 2011 .
[10] Mu-Chen Chen,et al. Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel , 2011 .
[11] Huei Jiun Lai,et al. A CASE STUDY OF APPLYING KANOS MODEL AND ANOVA TECHNIQUE IN EVALUATING SERVICE QUALITY , 2011 .
[12] Dimitrios M. Emiris,et al. Location aware auctions for tourism services , 2010 .
[13] Yu-Cheng Lee,et al. A new service development integrated model , 2009 .
[14] Yu-Cheng Lee,et al. A new fuzzy concept approach for Kano's model , 2009, Expert Syst. Appl..
[15] R. Stout. Was Sally’s Reason for Running from the Bear that She Thought it was Chasing Her? , 2009 .
[16] Tim C. McAloone,et al. Strategies for Designing and Developing Services for Manufacturing Firms , 2009 .
[17] Yu-Cheng Lee,et al. Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system , 2008, Comput. Ind. Eng..
[18] Laura Martínez Caro,et al. Developing a multidimensional and hierarchical service quality model for the travel agency industry , 2008 .
[19] Chaang-Iuan Ho,et al. The development of an e-travel service quality scale , 2007 .
[20] Rong-Tsu Wang,et al. Improving service quality using quality function deployment: The air cargo sector of China airlines , 2007 .
[21] Wen-Hong Chiu,et al. Two-dimensional Quality Function Deployment: An Application for Deciding Quality Strategy Using Fuzzy Logic , 2007 .
[22] Da Ruan,et al. Fuzzy group decision-making to multiple preference formats in quality function deployment , 2007, Comput. Ind..
[23] Paul Kauffmann,et al. Integration of Kano's Model Into QFD for Multiple Product Design , 2007, IEEE Transactions on Engineering Management.
[24] Filippo Emanuele Ciarapica,et al. A FUZZY-QFD APPROACH TO SUPPLIER SELECTION , 2006 .
[25] Fariborz Y. Partovi,et al. An analytic model for locating facilities strategically , 2006 .
[26] Ming-Lu Wu,et al. A systematic approach to quality function deployment with a full illustrative example , 2005 .
[27] Gülçin Büyüközkan,et al. Group decision making to better respond customer needs in software development , 2005, Comput. Ind. Eng..
[28] Lars Nilsson-Witell,et al. Dynamics of service attributes: a test of Kano's theory of attractive quality , 2005 .
[29] Kurt Matzler,et al. Employee Satisfaction: Does Kano's Model Apply? , 2004 .
[30] Yi-Chun Lin,et al. Promoting service quality in tourist hotels: the role of HRM practices and service behavior , 2004 .
[31] Alexander Reppel,et al. Internet community bonding:the case of macnews.de , 2004 .
[32] Z. Rahman,et al. Capturing the customer’s voice, the centerpiece of strategy making , 2004 .
[33] Cengiz Kahraman,et al. Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey , 2004 .
[34] T. Lockyer,et al. Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study , 2003 .
[35] Glenn H. Mazur,et al. The leading edge in QFD: past, present and future , 2003 .
[36] Yi-Chang Chiu,et al. Determinants of guest loyalty to international tourist hotels—a neural network approach , 2002 .
[37] Robert Johnston,et al. The service concept: the missing link in service design research? , 2002 .
[38] Fariborz Y. Partovi,et al. Quality function deployment for the good of soccer , 2002, Eur. J. Oper. Res..
[39] Richard Y. K. Fung,et al. Product design resources optimization using a non-linear fuzzy quality function deployment model , 2002 .
[40] Benjamin Yen,et al. A generic model and design representation technique of service products , 2002 .
[41] K. Tan,et al. Integrating SERVQUAL and Kano’s model into QFD for service excellence development , 2001 .
[42] Gisela M. von Dran,et al. User Expectations and Rankings of Quality Factors in Different Web Site Domains , 2001, Int. J. Electron. Commer..
[43] Manbir S. Sodhi,et al. A conceptual QFD planning model , 2001 .
[44] J. Searle. Rationality in Action , 2001 .
[45] K. Tan,et al. Integrating Kano's model in the planning matrix of quality function deployment , 2000 .
[46] Bill Ryan,et al. The Importance of Hotel Attributes in Contributing to Travelers' Satisfaction in the Hong Kong Hotel Industry , 2000 .
[47] Tat Y. Choi,et al. An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers , 2000 .
[48] Min Xie,et al. An integrated approach to innovative product development using Kano’s model and QFD , 2000 .
[49] James G. Maxham,et al. Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees , 2000 .
[50] Gerald W. Evans,et al. Fuzzy multicriteria models for quality function deployment , 2000, Eur. J. Oper. Res..
[51] Donald S. Ermer,et al. Delighting the customer: Quality function deployment for quality service design , 1998 .
[52] Kurt Matzler,et al. How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment , 1998 .
[53] B. Edvardsson. Quality in new service development: Key concepts and a frame of reference , 1997 .
[54] Frank Go,et al. The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry , 1997 .
[55] Thomas L. Saaty,et al. Decision making with dependence and feedback : the analytic network process : the organization and prioritization of complexity , 1996 .
[56] G. L. Shostack. Designing Services That Deliver , 1996 .
[57] Nicholas L. Sturgeon,et al. The Moral Problem , 1994 .
[58] Chris Ryan,et al. Researching Tourist Satisfaction: Issues, Concepts, Problems , 1994 .
[59] M. Larry Shillito,et al. Advanced QFD: Linking Technology to Market and Company Needs , 1994 .
[60] John R. Hauser,et al. Voice of the Customer , 1993 .
[61] Naresh K. Malhotra,et al. Marketing Research: An Applied Orientation , 1993 .
[62] J. Sweeney,et al. The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting , 1992 .
[63] Anton J. Kuzel,et al. Sampling in qualitative inquiry. , 1992 .
[64] Yoji Akao,et al. Quality Function Deployment : Integrating Customer Requirements into Product Design , 1990 .
[65] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[66] J. Hauser,et al. The House of Quality , 1988 .
[67] N. Kano,et al. Attractive Quality and Must-Be Quality , 1984 .
[68] M. Patton. Qualitative research and evaluation methods , 1980 .
[69] G. Helmstadter,et al. Principles of Psychological Measurement , 1964 .