Communication Across Cultures: Mutual Understanding in a Global World

Preface Acknowledgements 1. Introduction - culture, communication and interaction 2. Direct and indirect messages 3. Politeness and face 4. Speech acts and politeness across cultures 5. The analysis of conversation 6. Power, racism and stereotyping 7. Naming and addressing 8. Cultural differences in writing 9. Translating and interpreting 10. Intercultural communication issues in professional and workplace contexts 11. Towards successful intercultural communication References.

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