Breakthrough Business Negotiation: A Toolbox for Managers

PREFACE. INTRODUCTION. PART ONE: FOUNDATIONS OF THE BREAKTHROUGH APPROACH. CHAPTER 1. DIAGNOSING THE SITUATION. CHAPTER 2. SHAPING THE STRUCTURE. CHAPTER 3. MANAGING THE PROCESS. CHAPTER 4. ASSESSING THE RESULTS. PART TWO: BUILDING THE BREAKTHROUGH TOOLBOX. CHAPTER 5. OVERCOMING POWER IMBALANCES . CHAPTER 6. BUILDING COALITIONS. CHAPTER 7. MANAGING CONFLICT. CHAPTER 8. LEADING NEGOTIATIONS. CHAPTER 9. NEGOTIATING CRISES. CONCLUSION. SUGGESTED READINGS. ENDNOTES. CONCEPTUAL GLOSSARY. INDEX.

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