A groupware's life

The paper describes a long-term study of a groupware application which covers the complete lifecycle from the groupware's introduction to its removal. During that time our field of application offered the opportunity to gain deep insights into personal, organizational and technical aspects of the groupware's usage. We focus on the late phases of a groupware's life, i.e. on the new aspect of groupware removal and the resulting requirements for groupware platforms. Additionally we contribute to the current discussion on organizational change processes which are initiated by the introduction of groupware.

[1]  Wanda J. Orlikowski,et al.  Evolving the notes: organizational change around groupware technology , 1997 .

[2]  Mark Turrell.  ABB Asea Brown Boveri: Supporting the Multi-cultural Multinational , 1996, Transforming Organisations Through Groupware.

[3]  Yvonne Rogers,et al.  Exploring obstacles: integrating CSCW in evolving organisations , 1994, CSCW '94.

[4]  Volker Wulf.  Storing and Retrieving Documents in a Shared Workspace: Experiences from the Political Administration , 1997, INTERACT.

[5]  Wes Sharrock,et al.  The Production of Order and the Order of Production , 1997, ECSCW.

[6]  Gloria Mark,et al.  Integrating User Advocacy into Participatory Design: The Designers' Perspective , 1996 .

[7]  Peter Lloyd,et al.  Transforming Organisations Through Groupware: Lotus Notes in Action , 1996 .

[8]  W. Orlikowski,et al.  An Improvisational Model of Change Management: The Case of Groupware Technologies , 1996 .

[9]  P. Kotler.  Marketing Management: Analysis, Planning, Implementation and Control , 1972 .

[10]  Robert W. Phillips.  AmBank: Managing Client Relationships , 1996, Transforming Organisations Through Groupware.

[11]  Gloria Mark,et al.  Designing groupware for congruency in use , 1998, CSCW '98.

[12]  Wendy E. Mackay,et al.  Patterns of sharing customizable software , 1990, CSCW '90.

[13]  Matthew R. Jones,et al.  The long and winding road: collaborative IT and organisational change , 1998, CSCW '98.

[14]  Roger Whitehead.  Making Use of the Case Studies , 1996, Transforming Organisations Through Groupware.

[15]  Jonathan Grudin,et al.  Why Groupware Succeeds: Discretion or Mandate? , 1995, ECSCW.

[16]  Eelco Ploeger.  Ambouw BV: Stalled Pilot at Dutch Wholesaler , 1996, Transforming Organisations Through Groupware.

[17]  Jakob E. Bardram,et al.  Organisational Prototyping: Adopting CSCW Applications in Organisations , 1996, Scand. J. Inf. Syst..

[18]  John Bowers,et al.  The work to make a network work: studying CSCW in action , 1994, CSCW '94.

[19]  Wendy E. Mackay,et al.  Users and customizable software : a co-adaptive phenomenon , 1990 .

[20]  Tom Rodden,et al.  Recognising “success” and “failure”: evaluating groupware in a commercial context , 1997, GROUP.

[21]  Leysia Palen,et al.  Groupware adoption and adaptation: studies of successful use , 1997, SIGG.

[22]  Gloria Mark,et al.  Supporting Groupware Conventions through Contextual Awareness , 1997, ECSCW.

[23]  Volkmar Pipek,et al.  Enhancing participatory design by multiple communication channels , 1999, HCI.

[24]  Jonathan Grudin,et al.  Why CSCW Applications Fail: Problems in the Design and Evaluation of Organization of Organizational Interfaces. , 1988 .

[25]  P. Kotler,et al.  Marketing management : analysis, planning, and control , 1973 .

[26]  Walter Wijn.  GM Europe: World's Largest User of Notes , 1996, Transforming Organisations Through Groupware.