Resource, Process, and Use - Views on Service Modeling

Currently there exists a multitude of views of service creating problems for designers and users of models with respect to reasoning, description and classification of services. The diversity of conflicting views and definitions suggest that a multi-perspective approach is required to explicate the notion of service. The purpose of this paper is to introduce an integrated view of the service notion based on a literature survey. Our approach is to start with an analysis of service-as-a-resource and argue that this view will benefit from being complemented with a service-as-a-process view. These views are then integrated and represented in a conceptual model.

[1]  Geert Poels,et al.  Towards Ontology-Driven Information Systems: Redesign and Formalization of the REA Ontology , 2007, BIS.

[2]  Thomas Erl,et al.  SOA Principles of Service Design , 2007 .

[3]  Francis G. McCabe,et al.  Reference Model for Service Oriented Architecture 1.0 , 2006 .

[4]  Stephen L. Vargo,et al.  Toward a conceptual foundation for service science: Contributions from service-dominant logic , 2008, IBM Syst. J..

[5]  Chris Preist.  A Conceptual Architecture for Semantic Web Services , 2004, International Semantic Web Conference.

[6]  Hans Weigand,et al.  Value-Based Service Modeling and Design: Toward a Unified View of Services , 2009, CAiSE.

[7]  Flavius Frasincar,et al.  Advances in Conceptual Modeling - Applications and Challenges, ER 2010 Workshops ACM-L, CMLSA, CMS, DE@ER, FP-UML, SeCoGIS, WISM, Vancouver, BC, Canada, November 1-4, 2010. Proceedings , 2010, ER Workshops.

[8]  Tok Wang Ling,et al.  Conceptual Modeling - ER 2011, 30th International Conference, ER 2011, Brussels, Belgium, October 31 - November 3, 2011. Proceedings , 2011, ER.

[9]  Jeffrey M. Bradshaw,et al.  Applying KAoS Services to Ensure Policy Compliance for Semantic Web Services Workflow Composition and Enactment , 2004, SEMWEB.

[10]  W. N. Hohfeld,et al.  Fundamental Legal Conceptions , 1923 .

[11]  Paul P. Maglio,et al.  The service system is the basic abstraction of service science , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[12]  B. Edvardsson,et al.  Service portraits in service research: a critical review , 2005 .

[13]  Ali Arsanjani,et al.  SOMA: A method for developing service-oriented solutions , 2008, IBM Syst. J..

[14]  Hans Weigand,et al.  Strategic Analysis Using Value Modeling--The c3-Value Approach , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[15]  Scott E. Sampson,et al.  Foundations and Implications of a Proposed Unified Services Theory , 2006 .

[16]  A. Parasuraman,et al.  Problems and Strategies in Services Marketing , 1985 .

[17]  M. Fowler.  Analysis patterns: reusable objects models , 1996 .

[18]  Birger Andersson,et al.  Abstraction, Restriction, and Co-creation: Three Perspectives on Services , 2010, ER Workshops.

[19]  Birger Andersson,et al.  Towards a Model of Services Based on Co-creation, Abstraction and Restriction , 2011, ER.

[20]  Paul P. Maglio,et al.  The service system is the basic abstraction of service science , 2009, Inf. Syst. E Bus. Manag..

[21]  Martin Fowler,et al.  Analysis patterns - reusable object models , 1996, Addison-Wesley series in object-oriented software engineering.