The role of artificial intelligence in knowledge management

Knowledge Management has emerged as a predominantly management discipline in the early to mid-90s. The American Productivity and Quality Centre has identified six common strategic elements [1] among US firms that have embraced this new field. Two elements are the formulation of business strategies and the appointment of Chief Knowledge Officers to better focus on the exploitation of core intellectual assets by business and Governments, specifically the need to capitalise on increasingly expensive human resources/process knowledge to achieve competitive advantage in global procurement (supply chain management), in product development, in customer relationship management (CRM) and in value-added services.

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